Tag Archives: consulting

Interactive Voice Response

Unfortunately, the regime of 'one window' does not solve all the problems Before the advent of contact centers, with a small number of calls to avoid constant switching might well have been due to release a separate room for each direction or training specialist who could properly redirect the call. At the present time, given […]

International Federation Coaching

Often the practice of coaching taken by psychologists. But the fact that some of them just change the name of its activities and continue to engage, in essence, psychological counseling. This, of course, not bad, especially if the counseling is conducted in a professional manner. But this is no longer coaching. The same can be […]

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