Business Development

How satisfied are the customers of the site? The small and medium-sized enterprises must be for the authorities of key customers. The quality criteria, according to which the municipal administration at the site will be assessed must therefore also are supplemented with a customer satisfaction analysis from the perspective of this group. Are authorisation procedures carried out electronically media applications? be considered targeted individual interests, whether business start-ups, existing local companies or sectors addressed specifically for resettlement? Is the end-to-end “principle by filling out an online form above all authorisation procedures to the confirmation of the company? the interaction possibilities offered by the Internet are used, i.e., the compilation of individual offers in particular in the area of business promotion and marketing is supported by appropriate menu structure with easy-to-use navigation? Is independent of opening hours 24 h / day virtual Town Hall or 365 days a year available? There is a preparatory and accompanying support for approval electronically? care is taken for investor inquiries quick and brief edit / decision-making? Error in site projects as learning opportunity handled, by systematically is learned from these mistakes (E.g. through project review, lessons learned etc.? There are opportunities for dialog and reminder functions? There are geographic information systems? See with extensive detailed analysis including Becker, Jorg: economic development as a business enabler – bureaucracy brake loosen competences strengthen, 2009, ISBN 9783839108338. sample questions for satisfaction analysis: how satisfied are you with the understanding of the employees to the needs of the company? How satisfied are you with given information to the State? How satisfied are you with information about new developments and regulations? How satisfied are you with the personal initiative of administrations in the problem-solving or processing of your request? How satisfied are you with the willingness to search for pragmatic solutions to problems? How satisfied are you with the transparency of procedures? How satisfied are you with the friendliness of the employees? How satisfied are you with the acquisition of a total responsibility for your request through the contact person? How satisfied are you with the speed of the processing of your request? How satisfied are you with the content accuracy, completeness and comprehensibility of the given information? How satisfied are you with the availability of competent employees? How satisfied are you with the adherence to deadlines?

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